1. Introduction At Sixto Law, we are committed to providing high-quality legal services to all our clients. We recognize, however, that there may be occasions where our services do not meet our clients’ expectations. This Complaints Policy outlines the process through which concerns or complaints can be raised and addressed.

2. How to Make a Complaint If you have a complaint about the service you have received, please follow these steps:

• Step 1: We encourage you to first discuss any concerns directly with the attorney or representative handling your case, as this may resolve the issue quickly.
• Step 2: If your concerns are not resolved informally, please submit your complaint in writing to support@sixto-law.com or via mail to:
  • Sixto Law
  • [Office Address]
  • Costa Rica In your complaint, please provide a clear description of your concern and how you would like us to resolve the issue.

3. Handling Your Complaint Upon receiving your complaint, we will:

• Acknowledge receipt of your complaint within 5 business days.
• Review your complaint, considering all relevant information. This process may involve contacting you for further details or clarification.
• Respond within 20 business days of the acknowledgment, with our findings, decisions, and proposed actions.

4. Confidentiality All complaints received will be handled with strict confidentiality and in accordance with applicable data protection regulations. Personal information involved in the complaint will only be used for the purpose of addressing the complaint.

5. Escalation If you are dissatisfied with our initial response or resolution, you may request that the complaint be escalated to a senior partner at the firm. The senior partner will review the complaint and the initial decision, providing a final resolution within 15 business days.

6. External Resources If you are not satisfied with the final resolution provided by Sixto Law, you may have the right to escalate your complaint to an external body, such as the Costa Rican Bar Association or other relevant regulatory authorities. Contact details for these organizations will be provided upon request.

7. Changes to This Policy Sixto Law reserves the right to update or modify this Complaints Policy at any time. Updates will be effective immediately upon posting the revised policy on our website.

8. Contact Us For any questions or concerns about this Complaints Policy or our complaints handling process, please contact us at:

• Email: support@sixto-law.com
• Phone: +506 8867 5112
• Address: Oficina 8, Plaza Avalon, Segundo Piso, San José, Santa Ana, 10901, Costa Rica